Thank you for visiting the Property Redress Scheme website.
This website is best viewed in internet explorer 10 or later version or in a different browser such as Chrome or Firefox.
Please contact us on 0333 321 9418 for further details.
Our complaints process ( Download)
A case may be resolved by agreement, at the early informal stage or at the more formal decision stage. This guide explains the process in more detail.
Our approach to claims for more than £25,000 ( Download)
Our approach to claims for more than £25,000
Guide for agents - rent to rent ( Download)
PRS Guide for Agents who are entering into rent 2 rent or guaranteed rent arrangements with landlords
Guide for landlords - rent to rent ( Download)
PRS Guide for Landlords who are entering into a rent 2 rent or guaranteed rent arrangement
Guide for tenants - rent to rent ( Download)
PRS Guide for Tenants who are living in accommodation which has been let under a rent 2 rent or guaranteed rent arrangement
The rules on holding deposits are now clarified in Tenant Fees Act 2019 and the accompanying guidance. As a landlord or agent, when a tenant shows interest in a property, you will want to carry out certain checks and prepare documents before signing a tenancy agreement. At this point, if you decide to take a holding deposit to reserve the property, this guide sets out what you need to know.
Important Changes to Section 21 ( Download)
To help Agents understand some of the key changes to the section 21 and the repairs processes.
Objecting to a strike off of a limited company by Companies House ( Download)
Landlords and tenants sometimes find themselves in the position where the company they have been dealing with, sometimes for many years, suddenly stops trading, often leaving outstanding debts.
Publishing fee schedules (England) ( Download)
This guide outlines what fees landlords and letting agents are permitted to take from tenants following the enforcement of the Tenant Fees Act which came into force in England on the 1st June 2019.
Guide to complaints (for members) ( Download)
This guide explains the purpose of the Property Redress Scheme (the PRS) and its complaints service, to you, the PRS Member.
The right way to make a complaint ( Download)
The right way to make a complaint
Complying with decisions ( Download)
What happens after the 28 days?
Model internal complaints process ( Download)
Members can use this document to assist them to devise a complaints procedure
Guide to apologising ( Download)
The Property Redress Scheme guide on how to make an apology meaningful
Discover invaluable insights into the world of lettings with 'Ask the expert'.
Read More »Our quarterly expulsions update offers some insight into what leads up to the PRS’s decision to exp...
Read More »
Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015