Memorandum of Understanding   ( Download)

Memorandum of Understanding between the three property sector consumer redress schemes related member discipline

PRS Complaints Process   ( Download)

This document details the Property Redress Scheme's complaint handling process from raising a complaint to final resolution.

Expelled List   ( Download)

List of Members Expelled from the Property Redress Scheme

ADR Regulations Approval   ( Download)

Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.

Objecting to a Limited Company being struck off the Companies House register   ( Download)

Landlords and tenants can sometimes find themselves in the position where the company they have been dealing with, sometimes for many years, can suddenly cease trading, often leaving outstanding debts.

PRS Annual Report 2015   ( Download)

The Property Redress Scheme reviews their progress for the year 2015

How to Rent Guide   ( Download)

How to Rent Guide to be given to tenants

PRS Interim Report 2014   ( Download)

The Property Redress Scheme reviews their progress for the year 2014

Guidance on Property Sales   ( Download)

This information is for people who are working as an estate agent. It tells you what you must do to meet your legal obligations.

Private Rented Sector Code of Practice   ( Download)

Government approved and industry backed private rented sector code of practice

Complaint Form   ( Download)

Form for consumers to raise a complaint with the Property Redress Scheme

News & Blog

Revised Memorandum of Understanding between redress schemes published

The three government approved redress schemes; The Property Ombudsman (TPO), Ombudsman Services: Pr...

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Sean Hooker, PRS Head of Redress Election Blog

Sean Hooker, PRS Head of Redress Election Blog

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015