News & Blog

The Wales Letting Agent Workshop

The Property Redress Scheme (PRS) is delighted to announce a workshop for Welsh agents on Thursday 7 July in Cardiff. The morning workshop includes insightful presentations giving agents a chance to get advice and guidance on essential industry topics, including the new legislation of Rent Smart Wales, which comes into effect in the autumn.


Thursday 7 July, 8.45am - 1pm

8.45am registration for 9.15am start

Mercure Cardiff Holland House Hotel, Kidwelly Suite


Refreshments and Lunch provided.


Presentations include:


Paul Shamplina

Paul Shamplina, Landlord Action

How to retain a landlord when a tenancy goes wrong

Sean Hooker, Head of Redress at 

the Property Redress Scheme

Effective Complaint Handling

Jan Franks, Property RedressScheme

Professional Indemnity and Client Money Protection: Rent Smart Wales Requirements

Lisa Williamson

Lisa Williamson, No Letting Go

Best Practice for Inventories

includes Kaptur demo

 Suzy Hershman, my|deposits

Evidence and Disputes



Eventbrite - The Wales Letting Agent Workshop


Landlord Action Client Money Protect mydeposits No Letting Go


an event sponsored by The Property Redress Scheme

Property Redress Scheme




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Authorised by

Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015