Resources

PRS Annual Report 2017   ( Download)

Detailing all our processes, statistics, expelled members and more, the Annual Report sheds light on the inside workings and people who make the Property Redress Scheme work.

Expelled Member List   ( Download)

This list contains details of all those Property Redress Scheme members that have been expelled from the scheme due to non-compliance with a decision made by the Head of Redress and failing to adhere to our terms of reference.

PRS Annual Report 2016   ( Download)

The Property Redress Scheme Annual Report reviews progress and performance for 2016

Memorandum of Understanding   ( Download)

Memorandum of Understanding between the three property sector consumer redress schemes related member discipline

PRS Complaints Process   ( Download)

This document details the Property Redress Scheme's complaint handling process from raising a complaint to final resolution.

ADR Regulations Approval   ( Download)

Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.

Benefits of Legal Helpline   ( Download)

Document setting out the benefits of the PRS 24/7 legal helpline

PRS Annual Report 2015   ( Download)

The Property Redress Scheme reviews their progress for the year 2015

Model Tenancy Agreement   ( Download)

Model tenancy agreement provided by the government

How to Rent Guide   ( Download)

How to Rent Guide to be given to tenants

PRS Interim Report 2014   ( Download)

The Property Redress Scheme reviews their progress for the year 2014

Guidance on Property Sales   ( Download)

This information is for people who are working as an estate agent. It tells you what you must do to meet your legal obligations.

Private Rented Sector Code of Practice   ( Download)

Government approved and industry backed private rented sector code of practice

Property Professional Application Form   ( Download)

Property Redress Scheme Application Form for Property Agents

Property Agent Application Form   ( Download)

Property Redress Scheme Application Form for Property Agents

Advisory Council Terms of Reference   ( Download)

The Terms of Reference for the Property Redress Scheme Advisory Council

News & Blog

Property Redress Scheme offers NALS members discounted membership to the PRS

The Property Redress Scheme is now offering discounted membership to NALS agents.

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Property Redress Scheme sees huge rise in complaint notifications

In the 2017 Annual Report, the PRS details its statistics for the year, alongside forewords from Lo...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015