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Our approach to claims for more than £25,000 ( Download)
Our approach to claims for more than £25,000
Our complaints process ( Download)
A case may be resolved by agreement, at the early informal stage or at the more formal decision stage. This guide explains the process in more detail.
The right way to make a complaint ( Download)
The right way to make a complaint
Objecting to a strike off of a limited company by Companies House ( Download)
Landlords and tenants sometimes find themselves in the position where the company they have been dealing with, sometimes for many years, suddenly stops trading, often leaving outstanding debts.
Publishing fee schedules (England) ( Download)
This guide outlines what fees landlords and letting agents are permitted to take from tenants following the enforcement of the Tenant Fees Act which came into force in England on the 1st June 2019.
The rules on holding deposits are now clarified in Tenant Fees Act 2019 and the accompanying guidance. As a landlord or agent, when a tenant shows interest in a property, you will want to carry out certain checks and prepare documents before signing a tenancy agreement. At this point, if you decide to take a holding deposit to reserve the property, this guide sets out what you need to know.
Complying with decisions ( Download)
What happens after the 28 days?
Guide for landlords - rent to rent ( Download)
PRS Guide for Landlords who are entering into a rent 2 rent or guaranteed rent arrangement
Guide for tenants - rent to rent ( Download)
PRS Guide for Tenants who are living in accommodation which has been let under a rent 2 rent or guaranteed rent arrangement
Complaint letter sample ( Download)
Consumers can use this to assist them with making a complaint
Discover invaluable insights into the world of lettings with 'Ask the expert'.
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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015