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The PRS is UKALA’s appointed redress scheme for its agent members. If you are using an agent who is a UKALA member please contact them before raising a complaint with us to check the PRS are the agent’s redress scheme of choice. UKALA’s own member search is available here – .

News & Blog

What are the risks of ‘do-it-yourself’ deposit replacement schemes?

Some tenants find 'do-it-yourself' deposit replacement schemes misleading, which has resulted in pe...

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It's fine - we had it checked ages ago...

The majority of issues during a tenancy can be solved through checking the tenancy agreement, but w...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015