Join the Property Redress Scheme

Agents

All Agents can join the Property Redress Scheme.

The joining process is simple and straightforward. All you are required to do is complete the application process and pay the appropriate annual subscription fee.

Membership Options:

Option 1 - Enhanced Model

One annual fee for Head Office and each of the Branches. No individual complaint fees for sales and lettings complaints subject to a fair usage policy. Property management complaints are charged at £200 plus vat.

Costs:

Annual Membership:

£ 199 (plus vat) per application (Head Office/Person) +

£ 199 (plus vat) per extra Branch if applicable


No Complaint fees *

Access to 24/7 legal helpline

Option 2 - Entry Model

Low annual subscription fee plus reasonable complaints fees of £100 plus vat for sales and lettings complaints and £200 plus vat for property management complaints.

Costs:

Annual Membership:

£ 105 (plus vat) per application (Head Office/Person) +

£ 105 (plus vat) per extra Branch if applicable

Complaint Fees:

£ 100 (plus vat)

Option 3 - RLM Model

This membership is for property agents that conduct residential leasehold block management as the main aspect of their business (approximately 80% of all activity). The price is set for property agents who manage 5,000 properties or less. For property agents who manage over 5,000 properties - please contact us for a bespoke membership price. Discounts are offered for ARMA members. Complaints - £200 plus vat for property management. £100 plus vat for sales and lettings complaints.

Costs:

Annual Membership:

£ 200 (plus vat) per application (Head Office/Person) +

£ 1 per extra Branch if applicable

Complaint Fees:

£ 200 (plus vat) for an Agent who is a member of a body with client money protection insurance.

£ 200 (plus vat) for all others.

Other Property Professionals

The following Property Professionals can join the Property Redress Scheme in a company or individual capacity:

  • Company Landlords
  • Inventory Clerks
  • Cleaners
  • Painters/Decorators
  • Gardeners
  • Tenant Referencing
  • Handymen
  • Relocation

The joining process is simple and straightforward. All the company or individual is required to do is complete the application process and pay the appropriate annual subscription fee.

Membership Options:

Option 1 - Enhanced Model

One annual fee for Head Office and each of the Branches, with no individual complaint fees.

Costs:

Annual Membership:

£ 199 (plus vat) per application (Head Office/Person) +

£ 199 (plus vat) per extra Branch if applicable


No Complaint fees *

Access to 24/7 legal helpline

Option 2 - Entry Model

Low annual subscripition free plus reasonable complaints fees.

Costs:

Annual Membership:

£ 105 (plus vat) per application (Head Office/Person) +

£ 105 (plus vat) per extra Branch if applicable

Complaint Fees:

£ 100 if Member holds client money protection insurance.

£ 100 (plus vat) for all others.

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015