Thank you for visiting the Property Redress Scheme website.
This website is best viewed in internet explorer 10 or later version or in a different browser such as Chrome or Firefox.
Please contact us on 0333 321 9418 for further details.
All Agents can join the Property Redress Scheme.
The joining process is simple and straightforward. All you are required to do is complete the application process and pay the appropriate annual subscription fee.
One annual fee for head office and each of the branches. No individual complaint fees for sales and lettings complaints subject to a fair usage policy and £200 plus vat for property management complaints in relation to residential leasehold/block management activity.
No Complaint fees *
Low annual subscription fee plus reasonable complaints fees of £100 plus vat for sales and lettings complaints and £200 plus vat for property management complaints in relation to residential leasehold/block management activity.
This membership is for property agents that conduct residential leasehold block management as the main aspect of their business (approximately 80% of all activity). The price is set for property agents who manage 5,000 properties or less. For property agents who manage over 5,000 properties - please contact us for a bespoke membership price. Discounts are offered for ARMA members. Complaints - £200 plus vat for property management. £100 plus vat for sales and lettings complaints.
The following Property Professionals can join the Property Redress Scheme in a company or individual capacity:
The joining process is simple and straightforward. All the company or individual is required to do is complete the application process and pay the appropriate annual subscription fee.
One annual fee for head office and each of the branches. No individual complaint fees for sales and lettings complaints subject to a fair usage policy and £200 plus vat for property management complaints in relation to residential leasehold/block management activity.
No Complaint fees *
Low annual subscription fee plus reasonable complaints fees of £100 plus vat for sales and lettings complaints and £200 plus vat for property management complaints in relation to residential leasehold/block management activity.
Sean Hooker, Head of Redress explains why the PRS have decided to re-launch their Advisory Panel an...
Read More »National Trading Standards has announced the first step in introducing new material disclosure rule...
Read More »
Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015