Join the Property Redress Scheme

Agents

All Agents can join the Property Redress Scheme.

The joining process is simple and straightforward. All you are required to do is complete the application process and pay the appropriate annual subscription fee.

Membership Options:

Option 1 - Enhanced Model

One annual fee for head office and each of the branches. No individual complaint fees for sales and lettings complaints subject to a fair usage policy* and £300 plus vat for property management complaints in relation to residential leasehold/block management activity.

Costs:

Annual Membership:

£ 235 (plus vat) per application (Head Office/Person) +

£ 235 (plus vat) per extra Branch if applicable


No Complaint fees *

Option 2 - Entry Model

Low annual subscription fee plus reasonable complaints fees of £150 plus vat for sales and lettings complaints and £300 plus vat for property management complaints in relation to residential leasehold/block management activity.

Costs:

Annual Membership:

£ 145 (plus vat) per application (Head Office/Person) +

£ 145 (plus vat) per extra Branch if applicable

Complaint Fees:

£ 150 (plus vat)

Option 3 - RLM Model

This membership is for property agents that conduct residential leasehold block management as the main aspect of their business (approximately 80% of all activity). The price is set for property agents who manage 5,000 properties or less. For property agents who manage over 5,000 properties - please contact us for a bespoke membership price. Discounts are offered for ARMA members. Complaints - £300 plus vat for property management. £150 plus vat for sales and lettings complaints.

Costs:

Annual Membership:

£ 265 (plus vat) per application (Head Office/Person) +

£ 1 (plus vat) per extra Branch if applicable

Complaint Fees:

£ 300 (plus vat) for property management.

£ 150 (plus vat) for sales and lettings complaints.

Other Property Professionals

The following Property Professionals can join the Property Redress Scheme in a company or individual capacity:

  • Company Landlords
  • Inventory Clerks
  • Cleaners
  • Painters/Decorators
  • Gardeners
  • Tenant Referencing
  • Handymen
  • Relocation

The joining process is simple and straightforward. All the company or individual is required to do is complete the application process and pay the appropriate annual subscription fee.

Membership Options:

Option 1 - Enhanced Model

One annual fee for head office and each of the branches. No individual complaint fees for sales and lettings complaints subject to a fair usage policy and £300 plus vat for property management complaints in relation to residential leasehold/block management activity.

Costs:

Annual Membership:

£ 235 (plus vat) per application (Head Office/Person) +

£ 235 (plus vat) per extra Branch if applicable


No Complaint fees *

Option 2 - Entry Model

Low annual subscription fee plus reasonable complaints fees of £150 plus vat for sales and lettings complaints and £300 plus vat for property management complaints in relation to residential leasehold/block management activity.

Costs:

Annual Membership:

£ 145 (plus vat) per application (Head Office/Person) +

£ 145 (plus vat) per extra Branch if applicable

Complaint Fees:

£ 150 (plus vat)

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Authorised by


Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015