News & Blog

‘Jaw Jaw’ is better than ‘War War’ – How mediation can help resolve a pending eviction crisis(Posted On: 01/06/2021)

The current pandemic has been an unprecedented period in our country’s history. Everyone has faced hardship and sacrifice in their daily lives and many face an uncertain future, without security and in fear.

Read More »

Sorry seems to be the hardest word(Posted On: 20/04/2021)

Is it a strength or weakness to apologise? A skilled agent can use complaints to their benefit if they don't get caught up in the emotion.

Read More »

Making sense of the census(Posted On: 19/03/2021)

Over the last few weeks households all over the country have been receiving letters telling them they need to complete the census or face a fine up to £1,000. With the letters being addressed to ‘The householder’ and it being 10 years since any of us have had to complete the census, it is no surprise that tenants and landlords have been asking their agents who needs to complete it.

Read More »

Agents - some New Year’s resolutions!(Posted On: 15/01/2021)

Head of Redress, Sean Hooker, looks at what 2021 has in store for agents and the property market.

Read More »

From one extreme to the other (sex toys to Section 21)(Posted On: 16/12/2020)

Mike Morgan, Hamilton Fraser’s Legal Division Manager and Head of HF Assist, the lettings helpline, provides their top 10 enquiries from agents in 2020.

Read More »

It’s not the season for humbug, it’s the season for common sense!(Posted On: 15/12/2020)

Sean Hooker, Head of Redress, offers insight in to what agents can do for a smoother Christmas period.

Read More »

What are the risks of ‘do-it-yourself’ deposit replacement schemes?(Posted On: 24/11/2020)

Some tenants find 'do-it-yourself' deposit replacement schemes misleading, which has resulted in penalties for agents. How can you be sure this won't happen to your business?

Read More »

It's fine - we had it checked ages ago...(Posted On: 23/11/2020)

The majority of issues during a tenancy can be solved through checking the tenancy agreement, but what if it's out of date?

Read More »

Are you the perfect partner?(Posted On: 10/11/2020)

How do you attract more landlords? Sean Hooker, Head of Redress, at the Property Redress Scheme, discusses how you can get more clients.

Read More »

Rent arrears, possession claims and a way through the mess…(Posted On: 20/10/2020)

2020 has thrown challenge after challenge at landlords and letting agents, not least of which has been the impact of lockdown on tenants, the ‘domino’ effect on rent arrears – and an increasingly difficult landscape in which to do anything about it.

Read More »

News & Blog

‘Jaw Jaw’ is better than ‘War War’ – How mediation can help resolve a pending eviction crisis

The current pandemic has been an unprecedented period in our country’s history. Everyone has faced ...

Read More »

Sorry seems to be the hardest word

Is it a strength or weakness to apologise? A skilled agent can use complaints to their benefit if t...

Read More »
View All

View All

Authorised by


Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015