News & Blog

Sean Hooker's Blog - A Train, a Tunnel and some Belgian Waffle(Posted On: 25/06/2018)

The law does not make membership of a redress scheme compulsory as it is for letting and estate agents, but essentially why would a trader not use, or join, a redress scheme if they are obliged to tell their customers about it anyway?

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Of Mice and Mould - Sean Hooker's Blog(Posted On: 22/05/2018)

From Of Mice and Men to American politicians, Sean Hooker discusses whether agents should care about their landlords' tenants.

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The Property Redress Scheme updates its Terms of Reference and Conditions of Complaints(Posted On: 02/05/2018)

This year we have made the decision to separate out the Terms of Reference and Conditions of Complaints into two documents. The Terms of Reference sets out our terms to our Members as to how the scheme operates and both ours and our Members’ obligations.

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Property Redress Scheme offers NALS members discounted membership to the PRS (Posted On: 24/04/2018)

The Property Redress Scheme is now offering discounted membership to NALS agents.

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Property Redress Scheme sees huge rise in complaint notifications(Posted On: 12/04/2018)

In the 2017 Annual Report, the PRS details its statistics for the year, alongside forewords from Lord Monroe Palmer and Sean Hooker.

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Sean Hooker's View from Westminster - To Protect and Serve(Posted On: 10/04/2018)

From the LAPD to housing redress - there is a link, I promise.

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Compulsory client money protection “is imminent” (Posted On: 23/03/2018)

Letting agents, relocation agents, and property managers in England may be required to join an approved CMP scheme as early as April 2018 as key provisions come into force.

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Government consult on redress provision for the housing industry(Posted On: 26/02/2018)

The Ministry for Housing, Communities and Local Government is consulting on the complaints and redress landscape.

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'How to Rent' Guide updated(Posted On: 22/01/2018)

The Government’s mandatory ‘How to Rent’ guide has been updated – ensure you are compliant.

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Bucking the Trend (Posted On: 17/01/2018)

Head of Redress, Sean Hooker discusses the Karen Buck's proposed Homes Bill.

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News & Blog

How can letting agents attract new landlords and retain existing landlords?

These are turbulent times for letting agents; traditional operators face multiple challenges associ...

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“Sound and Fury” The conference season comes to a close

Head of Redress, Sean Hooker gives his opinions on the political party conference season and how th...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015