News & Blog

The Property Redress Scheme’s latest list of expelled agents(Posted On: 04/04/2023)

Aimed at raising awareness and standards in the property industry, our quarterly expulsions update offers some insight into what leads up to the PRS decision to expel a member, following a lengthy disciplinary process. This list of agents recently expelled by the PRS includes an explanation of the facts that we considered when assessing each case, and the outcome, including details of any award made.

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Head of Redress reflects on the PRS annual report and what lies ahead for the sector(Posted On: 15/03/2023)

The Property Redress Scheme annual report 2022 summarises what happened in the private rented sector last year and how this has impacted the complaints raised, resolutions and memberships of the Property Redress Scheme.

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How can mediation help with rent arrears?(Posted On: 14/02/2023)

As the cost of living crisis continues to bite, many landlords are becoming increasingly worried about tenants falling behind with their rent, particularly as their own costs are also on the rise.

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The Property Redress Scheme holds first advisory panel meeting and announces its member panel(Posted On: 10/01/2023)

The Property Redress Scheme (PRS), now the largest lettings redress scheme with over 13,250 letting agency branches covered, recently held their first advisory panel meeting and asked for applications for their new member panel.

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New Year resolutions – What agents need to do in 2023(Posted On: 21/12/2022)

Sean Hooker, Head of Redress at the Property Redress Scheme, provides his top tips for agents in 2023.

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Ask the Experts: the most common letting agent questions answered(Posted On: 12/12/2022)

With over 25 years’ experience in lettings, there’s not much that Julie Ford doesn’t know about supporting landlords, agents and tenants through tricky tenancies and the ever-changing legislative landscape of the private rented sector.

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National Trading Standards launches consumer infomercial to educate consumers on material information(Posted On: 07/12/2022)

Following February’s announcement by the National Trading Standards Estate and Letting Agency Team (NTSELAT ) that material information must be included in all property listings by the end of May 2022, the team has now launched a consumer infomercial to help consumers understand material information on the portals.

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Property Redress Scheme Advisory Panel Update(Posted On: 22/11/2022)

Update on membership of the PRS Advisory Panel

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How can mediation help if your deposit claim exceeds the value of the deposit?(Posted On: 08/11/2022)

Landlords will be well aware of the pitfalls of claiming more than the value of their security deposit from tenants: faced with the prospect of legal proceedings, and the uncertainty of whether a former tenant will pay in any event, landlords will often write off the balance of the claim that exceeds the deposit amount.

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Advice for agents Q&A with Paul Shamplina, Founder of Landlord Action(Posted On: 07/11/2022)

Paul Shamplina, Founder of Landlord Action and COO of the HFIS group, has been training letting agents for over 20 years. Here, he offers advice to help agents overcome the challenges they are currently facing, namely dwindling stock levels and intense competition to find and acquire new landlords.

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News & Blog

Propertymark survey

Join our research on property agents' adherence to NTSELAT material information guidelines. Your fe...

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Ask the Expert’ – lettings advice from HF Assist

Electric vehicles in rented properties, and what happens when a fixed term tenancy ends?

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015