News & Blog

War and Peace – a landlord’s dilemma – the latest on evictions(Posted On: 23/09/2020)

With changes to the rules governing evictions continuing to come thick and fast, and the courts resuming possession claims as of Monday 21 September, there is no better time to bring you a complete overview of the current state of play with evictions.

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The Great British Court Case Queue – It’s a waiting game(Posted On: 18/09/2020)

Sean Hooker, Head of Redress at the Property Redress Scheme, discusses the current court dilemma facing many landlords as a result of COVID-19, and offers practical advice on how to navigate this turbulent period.

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Dealing with "No DSS"(Posted On: 17/09/2020)

Gurdip Chana, from HF Assist, explains why you must not advertise "No DSS" and how you can encourage landlords to consider tenants on benefits.

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Adapt and apt! A guide to useful apps for agents(Posted On: 24/06/2020)

With COVID-19 changing the way letting agents work, we've create a list of the best apps around for agents.

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HF Assist webinar Q&A: Life after lockdown – How to kick-start your lettings(Posted On: 15/06/2020)

With agents reopening after the COVID-19 lockdown, experts Paul Shamplina and Mike Morgan answer questions from letting agents about returning to work for HF Assist's recent webinar: Life after lockdown – How to kick-start your lettings

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Back to work – but what has changed for property agents?(Posted On: 26/05/2020)

Sean Hooker, Head of Redress at the Property Redress Scheme, shares his views on how the opening of the property market will affect agents. Plus, take part in our back to work survey.

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COVID-19 – How does this affect the PRS?(Posted On: 20/03/2020)

Please check this page for updates on the current situation.

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COVID-19 – How does this affect the PRS? (Posted On: 18/03/2020)

Please check this page for updates on the current situation.

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Letting Agents are urged to sign up with an approved redress scheme after a £3000 fine is issued (Posted On: 25/07/2019)

Estate and Letting Agents in the UK are being urged to check that they are signed up with an approved redress scheme that covers the full remit of their work.

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PRS Annual Report 2018(Posted On: 21/05/2019)

The Property Redress Scheme (PRS) have released their Annual Report for the financial year 2018 showing detailed industry stats for consumer complaints within the lettings industry.

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News & Blog

Sorry seems to be the hardest word

Is it a strength or weakness to apologise? A skilled agent can use complaints to their benefit if t...

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Making sense of the census

Over the last few weeks households all over the country have been receiving letters telling them th...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015