News & Blog

The Property Redress Scheme holds first advisory panel meeting and announces its member panel

The Property Redress Scheme (PRS), now the largest lettings redress scheme with over 13,250 letting agency branches covered, recently held their first advisory panel meeting and asked for applications for their new member panel.


In 2022, the PRS dealt with approximately 2,000 complaints from tenants, landlords, property buyers and sellers and awarded nearly £850,000 in compensation to consumers in early resolutions and scheme decisions.


To strengthen its governance and accountability, the PRS decided to launch an advisory panel and a member panel, bringing forward new, open, and transparent forums to benefit members, consumers and the Property Redress Scheme.


The first meeting of the advisory panel was held at the House of Lords mid-December and all attendees agreed with the terms of reference, which can be found on the PRS website. 


Applications were open to all members of the PRS for the member panel and the attendees have now been chosen:



  • Eric Walker, Martin & Co


Estate agency

  • Nasar Hussain, Westbrooke
  • Rory Ballantyne, Ballantynes Scotland Ltd
  • Sara Morton, S.A Morton Real Estates Ltd


Lettings and property management

  • Anthony Cicchirillo, Anthony Lettings Limited
  • Bruce Haagensen, Keystone Estate Agents Ltd
  • Leona Leung, Alliance Financial Consultants Ltd
  • Mark Lynch, Lexi Lets Ltd


Property professional

  • Lisa Williamson, No Letting Go
  • Simon Zutshi, Property Investors Network


Property sourcing

  • Attiq Khan, NRG Consultant Group Ltd


Residential leasehold management

  • Helen Macrae, Evolve Block and Estate Management


Eric Walker, Managing Director South and Scotland, Martin & Co


“I am delighted to have been asked to chair the Property Redress Scheme’s member panel. Having previously been part of the advisory panel, I have maintained a keen interest in the growth of the Property Redress Scheme. I support the excellent work they do in improving standards in the sector and supporting both agents and consumers through the complaints and mediation process. I very much look forward to the first meeting and to share my broad knowledge and experience in the sector with other members of the member panel and the leadership of the scheme”.   


Sean Hooker, Head of Redress at the PRS, said:


“We’re approaching our second decade of redress and have industry leading expertise as a result.  We recognise the expertise of our members too and that’s why we want them to help us with their feedback, guidance, advise and support. The member panel gives them that opportunity as well as enabling them to engage with other panel members to share knowledge and raise standards”.  


Tim Frome, Managing Director of HF Resolution, the HFIS entity that owns the PRS, added:


 “Our new member panel is a key part of our strategy for improving our offering to ensure we are not acting in isolation from the sector we represent. We want to know more about how redress works for our members – and how we can make it better still in the future.”



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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015