Why Join?

Reasons to join the Property Redress Scheme:

  • A quick and easy joining process
  • No Code of Practice to adhere to (we rely on standard industry practice)
  • Three membership models available
  • Competitive and affordable membership fees on our models
  • Consumers must exhaust the Member’s own complaints process before contacting us 
  • The Member has 10 working days to resolve a complaint directly before we become formally involved.
  • Only at this point will the Member on the Entry level membership incur an administrative fee for us dealing with the complaint.
  • Our Case Assessor will collect the evidence and try to resolve the complaint directly with the parties.
  • Only if the parties remain unable to come to a resolution will a binding decision be be made.
  • General advice and guidance available on our website and by telephone/email.
  • Our experienced and trained staff will aim to provide everyone with the best possible experience every time.
  • Special offers and discounts available from our partners and affiliates.
  • PRS logo provided to Members by email and window sticker to show Membership provided in post.
  • Enhanced Model members are provided with access to an independent legal advice helpline provided by Arc Legal in association with Irwin Mitchell solicitors.




All Letting Agents operating in Wales are required to register with Rent Smart Wales. Part of the application criteria is that they have purchased professional indemnity insurance, are a member of a consumer redress scheme and are able to offer their landlords and tenants client money protection.



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Authorised by

Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015