Terms of Reference


Advisory Panel terms of reference are available to read here.


Terms and reference and conditions of complaints documents for 2023

Terms of Reference seventh edition (1 June 2024) - click here

Conditions of Resolution fifth edition (1 June 2024) - click here


Previous versions:

Terms of reference third edition (1 June 2018) - click here

Terms of reference fourth edition (1 October 2020) - click here

Terms of reference fifth edition (4 April 2022) - click here


Conditions of complaints first edition (1 June 2018) - click here 

Conditions of complaints second edition (1 October 2020) - click here

Conditions of complaints third edition (4 April 2022) - click here


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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015