Terms of Reference

Advisory Council Terms of Reference Click here

Terms of Reference Third Edition (1st June 2018) Click here

Conditions of Complaints First Edition from (1st June 2018) Click here 


We are changing our Terms and Reference and Conditions of Complaints documents from 1st October 2020

The new documents are here:

Terms of Reference - Click here 

Conditions of Complaints - Click here

News & Blog

What are the risks of ‘do-it-yourself’ deposit replacement schemes?

Some tenants find 'do-it-yourself' deposit replacement schemes misleading, which has resulted in pe...

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It's fine - we had it checked ages ago...

The majority of issues during a tenancy can be solved through checking the tenancy agreement, but w...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015