Terms of Reference

Advisory Council Terms of Reference Click here

Terms of Reference Third Edition (1st June 2018) Click here

Conditions of Complaints First Edition from (1st June 2018) Click here 


We are changing our Terms and Reference and Conditions of Complaints documents from 1st October 2020

The new documents are here:

Terms of Reference - Click here 

Conditions of Complaints - Click here

News & Blog

Rent arrears, possession claims and a way through the mess…

2020 has thrown challenge after challenge at landlords and letting agents, not least of which has b...

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Help is given to those who ask for it

Sean Hooker, Head of Redress at the Property Redress Scheme, discusses the many options available f...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015