Terms of Reference

Advisory Council Terms of Reference Click here

Terms of Reference Third Edition (1st June 2018) Click here

Conditions of Complaints First Edition from (1st June 2018) Click here 


We are changing our Terms and Reference and Conditions of Complaints documents from 1st October 2020

The new documents are here:

Terms of Reference - Click here 

Conditions of Complaints - Click here

News & Blog

Agents - some New Year’s resolutions!

Head of Redress, Sean Hooker, looks at what 2021 has in store for agents and the property market.

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From one extreme to the other (sex toys to Section 21)

Mike Morgan, Hamilton Fraser’s Legal Division Manager and Head of HF Assist, the lettings helpline,...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015