Terms of Reference


Advisory Panel terms of reference are available to read here.


Terms and reference and conditions of complaints documents for 2023

Terms of reference sixth edition (1 May 2023) - click here

Conditions of complaints fourth edition (1 May 2023) - click here


Previous versions:

Terms of reference third edition (1 June 2018) - click here

Terms of reference fourth edition (1 October 2020) - click here

Terms of reference fifth edition (4 April 2022) - click here


Conditions of complaints first edition (1 June 2018) - click here 

Conditions of complaints second edition (1 October 2020) - click here

Conditions of complaints third edition (4 April 2022) - click here


News & Blog

Latest list of expelled agents (Jan 2024)

Our quarterly expulsions update offers some insight into what leads up to the PRS’s decision to exp...

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Full material information guidance published

New material information guidance for sales and letting agents was published on Thursday 30 Novembe...

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Authorised by

Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015