Terms of Reference


Advisory Council Terms of Reference Click here


Terms and Reference and Conditions of Complaints documents from 1st October 2020

Terms of Reference - Click here

Conditions of Complaints - Click here


Previous versions:

Terms of Reference Third Edition (1st June 2018) Click here

Conditions of Complaints First Edition (1st June 2018) Click here 


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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015