Who can join?

Our service is available to all property agents and professionals who carry out estate, lettings and property management work in the property industry and, who must by law, belong to a government authorised consumer redress scheme.

We also offer our redress service to property professionals e.g. company landlords, inventory clerks, tenant relocation experts, property finders, removal companies. The advantage for these kinds of professionals is that membership offers an open and transparent resolution service which can increase their reputation and offer their customers confidence.

As a property agent or property professional, you have the option of three membership models:

1. The enhanced model covers lettings and sales complaint fees (unless we receive and have accepted an unreasonable number of complaints made against you)

2. The entry model offers a lower annual subscription fee, plus a separate fee for each complaint

3. The residential leasehold management model, designed specifically for property agents who carry out block management work which amounts to over 80% of their total activity.

If the block management you carry out  is less than 80% of your total activity, you have the option to join either of the two membership model.

Please note, a fee of £200 plus vat applies to each property management complaint, no matter which membership level the agent has joined. 

To join us, just click on the JOIN NOW button on our website

More information on the law, see the ADR Regulations 2015