Who Can Join?

The Property Redress Scheme is authorised by the Chartered Trading Standards Institute under the ADR Regulations 2015.

All traders have a legal responsibility to signpost their consumers to an authorised scheme and inform them whether they intend to use the scheme or not.

Traders in the property industry can comply quickly and easily with this requirement by joining the Property Redress Scheme.

Further information on the ADR Regulations 2015 can be found here

Joining the Property Redress Scheme adds value to the product you provide and gives your customers peace of mind that if they do have a complaint it can be resolved by an independent third party who have experience in dealing with consumer complaints.

By joining on the enhanced model you also gets access to a 24/7 legal helpline provided by Arc legal in association with Irwin Mitchell Solicitors.

Areas of work generally covered by the Property Redress Scheme include:

  • Company Landlords
  • Inventory Clerks
  • Cleaners
  • Painters /Decorators
  • Handymen
  • Gardeners
  • Tenant Referencing
  • Auctioneers
  • Relocation Professionals
  • Any other type of professional operating in the property industry
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News & Blog

Scottish Agents - Are you ready for registration?

The Scottish Government, in conjunction with the Scottish Association of Landlords Council of Letti...

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Our statement on recent media publicity surrounding redress schemes

Mandatory membership of a redress scheme came into force on 1 October 2014 requiring that letting a...

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Authorised by


Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015