In order to make our website easier to use, we sometimes place small data files on your computer. These are known as cookies and are used by many of the websites you visit. Using the Property Redress Scheme website indicates that you agree to the use of cookies. 

The cookies used on our website simply help to improve your visit by:

  •  remembering your settings, so you don’t have to re-enter them when you visit a new page
  •  and measuring how you use the website so we can make sure it meets your needs and remains easy to use.

The information collected by the Property Redress Scheme will never be used to collect personal information about you. However, if you wish to manage and/or delete these small files you can do so at any time. 

How to control and delete cookies

If you wish to restrict or block the cookies set on the mydeposits website you can do this through your browser settings. You can use the Help function within your browser which will show you how to change your cookie settings or alternatively you can visit which contains comprehensive information about using cookies.

Please note that if you choose to restrict cookies this may impact the functionality of the mydeposits website.

How we use cookies

The cookies used on our website are based on the International Chamber of Commerce (ICC) guide for cookie categories:

  1. Strictly necessary cookies
  2. Performance cookies
  3. Functionality cookies
  4. Advertising cookies - However we don't use targeting or advertising cookies on our website.

1. Strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services like shopping baskets or e-billing, cannot be provided.

2. Performance cookies

These cookies collect information about how visitors use a website, for instance which pages you go to most often. These cookies don’t collect information which can identify a visitor. All information which is collected by these cookies is aggregated and therefore anonymous.

These types of cookies are used by Google Analytics and help us to improve how our website works as well as telling us how visitors use the site. We use this information to assess the effectiveness of our online and offline marketing activity.

The cookies used by Google analytics tell us things like:

  • How many people visit the site
  • Which pages they visit
  • How long they are on the site
  • How many pages they visit
  • What they click on

3. Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

The cookies we use

The cookies listed below are used on the website. They include cookies that are required for functional elements on the site to perform correctly, whilst others are tracking cookies. Explanations are included alongside in each case.


 Cookie function

 Expiry date


Google Analytics cookie - tracks each user's amount of visits,  and the time of the first, the previous, and the current visit

24/05/2014 14:27


Google Analytics cookie - used to track how long you stay on a site - when a visit starts and approximately end

24/05/2012 14:57


Google Analytics cookie - used to track how long you stay on a site - when a visit starts and approximately ends

End of Session


Google analytics cookie - used to track where a visitor came from

23/11/2012 01:27


Drupal Cookie - Identifying a JS enabled browser

End of session

Third party cookies

The cookies listed below are distributed by external 3rd parties and are used on the site, but are not controlled or owned by the PRS.  They are distributed by, the Drupal social sharing plug-in. They are listed for reference purposes only.


























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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015