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PROPERTY REDRESS SCHEME WEBSITE FAQS

Q1.      Which web browser is the most compatible with the Property Redress Scheme website?

We are always improving our website and adding new features to maintain security standards, so it is important to keep your browser up to date so that everything runs smoothly. We support the following browser versions.

  • Google Chrome - 26 and above
  • Internet Explorer - 10 and above
  • Mozilla Firefox - 34 above
  • Microsoft Edge - 12 and above
  • Apple Safari - 7 and above
  • Opera Browser - 20 and above

For instructions on how to check which browser version you are using please click here.

Here are some links to upgrade to the latest browsers: Google Chrome, Mozilla Firefox, Internet Explorer, Microsoft Edge and Opera Browser.

Q2.      Does Javascript need to be enabled in order to use Property Redress Scheme website

            Yes the Property Redress Scheme website does require JavaScript to be enabled

Q3.      How do I enable Javascript?

  • Internet Explorer:
  1. Select 'Tools' from the top menu
  2. From the drop down menu, choose 'Internet Options'
  3. On the pop-up window that appears, click on the 'Security' tab
  4. Click on 'Custom Level'
  5. Scroll down until you see section labeled 'Scripting'
  6. Under 'Active Scripting', select 'Enable' and click OK
  • Firefox:
  1. Select 'Tools' from the top menu
  2. From the drop down menu, choose 'Options'
  3. From the pop-up window that appears, choose 'Content' from the top navigation
  4. Select the checkbox labeled 'Enable JavaScript' and click OK
  • Safari:
  1. Select 'Safari' from the top menu
  2. From the drop down menu, choose 'Preferences'
  3. From the pop-up window that appears, choose 'Security'
  4. Select the checkbox labeled 'Enable JavaScript

Q4.      What format do the Property Redress Scheme documents come in?

All Property Redress Scheme documents are in a PDF format.If you do not currently have Adobe Acrobat Reader installed it is available from: http://get.adobe.com/uk/reader/

Q5.      How do I print a certificate using an Apple Mac?

  1. Go to print- Should open a print box
  2. Go to the ‘Advanced’ button in the bottom left corner of the newly opened box
  3. Tick the box that says ‘Print As Image’
  4. This should now print successfully

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015