News & Blog

Redress the balance and let’s make the rental sector fit for the future(Posted On: 14/09/2021)

As summer wanes into autumn, kids return to the classrooms, holidays fade into memories and our lawmakers retake their seats at the heart of government, the coming weeks may well see the start of the biggest revolution in the rental market in over 30 years.

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Agents left vulnerable to complaints as virtual viewings increase(Posted On: 04/08/2021)

Over half of agents have let a property using only virtual viewings in the last 12 months, leaving them open to complaints.

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Lest we forget(Posted On: 15/06/2021)

This June marks the fourth anniversary of the Grenfell tragedy, and our hearts go out to the survivors and relatives of the victims at this time. This disaster should never have happened, and the aftermath of the failings and shortcomings are having huge consequences.

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‘Jaw Jaw’ is better than ‘War War’ – How mediation can help resolve a pending eviction crisis(Posted On: 01/06/2021)

The current pandemic has been an unprecedented period in our country’s history. Everyone has faced hardship and sacrifice in their daily lives and many face an uncertain future, without security and in fear.

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Sorry seems to be the hardest word(Posted On: 20/04/2021)

Is it a strength or weakness to apologise? A skilled agent can use complaints to their benefit if they don't get caught up in the emotion.

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Making sense of the census(Posted On: 19/03/2021)

Over the last few weeks households all over the country have been receiving letters telling them they need to complete the census or face a fine up to £1,000. With the letters being addressed to ‘The householder’ and it being 10 years since any of us have had to complete the census, it is no surprise that tenants and landlords have been asking their agents who needs to complete it.

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Agents - some New Year’s resolutions!(Posted On: 15/01/2021)

Head of Redress, Sean Hooker, looks at what 2021 has in store for agents and the property market.

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From one extreme to the other (sex toys to Section 21)(Posted On: 16/12/2020)

Mike Morgan, Hamilton Fraser’s Legal Division Manager and Head of HF Assist, the lettings helpline, provides their top 10 enquiries from agents in 2020.

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It’s not the season for humbug, it’s the season for common sense!(Posted On: 15/12/2020)

Sean Hooker, Head of Redress, offers insight in to what agents can do for a smoother Christmas period.

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What are the risks of ‘do-it-yourself’ deposit replacement schemes?(Posted On: 24/11/2020)

Some tenants find 'do-it-yourself' deposit replacement schemes misleading, which has resulted in penalties for agents. How can you be sure this won't happen to your business?

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News & Blog

Redress the balance and let’s make the rental sector fit for the future

As summer wanes into autumn, kids return to the classrooms, holidays fade into memories and our law...

Read More »

Agents left vulnerable to complaints as virtual viewings increase

Over half of agents have let a property using only virtual viewings in the last 12 months, leaving ...

Read More »
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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015