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News & Blog

Decent Homes Standard Q&A with Sean Hooker, Head of Redress.(Posted On: 21/10/2022)

Sean Hooker, Head of Redress at the Property Redress Scheme, gives his view on the proposed Decent Homes Standard for private rented homes in England, which forms part of the Renters Reform Bill due next year.

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A day in the life of a PRS compliance officer(Posted On: 13/09/2022)

Neil Pumfrey, Property Redress Scheme (PRS) compliance officer, talks us through a day in the life of a PRS compliance officer.

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The Advisory Council evolves into the Advisory Panel(Posted On: 15/07/2022)

Sean Hooker, Head of Redress explains why the PRS have decided to re-launch their Advisory Panel and how you can apply to be a part of the panel.

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Material information for property listings announced(Posted On: 18/03/2022)

National Trading Standards has announced the first step in introducing new material disclosure rules, on what agents and landlords should include in property listings.

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Landlord redress - levelling the playing field(Posted On: 14/03/2022)

The PRS is delighted to be working with the UK’s largest landlord association, the NRLA on a pilot redress scheme for members and their tenants.

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Redress the balance and let’s make the rental sector fit for the future(Posted On: 14/09/2021)

As summer wanes into autumn, kids return to the classrooms, holidays fade into memories and our lawmakers retake their seats at the heart of government, the coming weeks may well see the start of the biggest revolution in the rental market in over 30 years.

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Agents left vulnerable to complaints as virtual viewings increase(Posted On: 04/08/2021)

Over half of agents have let a property using only virtual viewings in the last 12 months, leaving them open to complaints.

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Lest we forget(Posted On: 15/06/2021)

This June marks the fourth anniversary of the Grenfell tragedy, and our hearts go out to the survivors and relatives of the victims at this time. This disaster should never have happened, and the aftermath of the failings and shortcomings are having huge consequences.

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‘Jaw Jaw’ is better than ‘War War’ – How mediation can help resolve a pending eviction crisis(Posted On: 01/06/2021)

The current pandemic has been an unprecedented period in our country’s history. Everyone has faced hardship and sacrifice in their daily lives and many face an uncertain future, without security and in fear.

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Sorry seems to be the hardest word(Posted On: 20/04/2021)

Is it a strength or weakness to apologise? A skilled agent can use complaints to their benefit if they don't get caught up in the emotion.

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News & Blog

Propertymark survey

Join our research on property agents' adherence to NTSELAT material information guidelines. Your fe...

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Ask the Expert’ – lettings advice from HF Assist

Electric vehicles in rented properties, and what happens when a fixed term tenancy ends?

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015