Thank you for visiting the Property Redress Scheme website.
This website is best viewed in internet explorer 10 or later version or in a different browser such as Chrome or Firefox.
Please contact us on 0333 321 9418 for further details.
Over the last few weeks households all over the country have been receiving letters telling them they need to complete the census or face a fine up to £1,000. With the letters being addressed to ‘The householder’ and it being 10 years since any of us have had to complete the census, it is no surprise that tenants and landlords have been asking their agents who needs to complete it.
The letting agent helpline, HF Assist, has seen a sharp rise in calls from agents who aren’t sure, so HF Assist Adviser, Julie Ford, explains all you need to know.
The census is a survey that happens every 10 years to give the Government a picture of all the people and households in England and Wales. Census day takes place on Sunday 21 March 2021.
Answers to the census questions will help the Government make decisions on planning and funding public services in your area, including transport, education and healthcare.
Anyone who is occupying a property on Sunday 21 March must, by law, complete the census or be included on a census for the place where they are living or staying on census day. This includes visitors who usually live somewhere else, who are staying overnight.
The person referred to as the ‘householder’ in the census just means a person who usually lives at this address, on their own or with other people. The householder should either answer the individual questions for all the household members, or make sure each member answers their own. You are the ‘householder’ if you:
You may also see the term ‘household’, which is either:
The landlord and tenants who pay bills are all householders. One of you will need to complete the household questions, but each tenant can complete their own individual questions.
The tenant or tenants who pay the bills for the household should fill in the form.
One person will need to take responsibility for answering the questions about the home, but each tenant can complete their own individual questions.
Students should be counted at both their term-time address and their home address. This means they should be included on a census form at both addresses, even if they’ve only left the term-time address temporarily for the Easter break.
The answers should relate to the address at the beginning of each form.
Everyone in England and Wales must complete their census or be included on a census for the place where they're living or staying.
If you don't complete the census, you can be prosecuted and you may have to pay a fine of up to £1,000, plus court costs.
A term-time address is an address that the tenant intended to stay at regularly during term time in this academic year, even if they're not there at the moment.
Private rented accommodation or student lodgings near the place of learning that they are paying rent for, a hall of residence that they had planned to stay at for this academic year and have a contract for, but they may not be there because of the coronavirus (COVID-19) pandemic.
The Government will send a letter to students at their hall of residence with an individual access code for their online form. If they're not at the hall of residence at the moment and they're unable to get your access code, they should order a new individual access code for your term-time address.
International students should be included if:
If needed, tenants can answer separately from the rest of your household. Whoever is completing the household form, should list all tenants as a resident and record their relationship to other household members. There will then be an opportunity to order an individual questionnaire for any member of the household who wants one.
Need any more advice? HF Assist is available from just £10 a month plus VAT. Find out more about HF Assist here.
Our quarterly expulsions update offers some insight into what leads up to the PRS’s decision to exp...Read More »
New material information guidance for sales and letting agents was published on Thursday 30 Novembe...Read More »
Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015