News & Blog

ADR Regulations Statistics Release

On 1st October 2016, The Property Redress Scheme (PRS) gained approval from the Chartered Trading Standards Institute (CTSI) and the National Trading Standards Estate Agency Team (NTSEAT) under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (ADR Regulations). 


Both CTSI and NTSEAT are authorised as competent authorities for the purpose of the work the PRS undertakes under the ADR Regulations. The NTSEAT cover our estate agency work whereas the CTSI cover all other property related work including lettings and property management. 

The PRS is a relatively new provider of consumer redress. We have been in operation since the summer of 2014 and initially set up to enable lettings and property management agents to comply with their legal requirement to join a redress scheme under the Enterprise and Regulatory Reform Act 2013. We quickly obtained authorisation from NTSEAT to offer redress to estate agents under the Consumers, Estate Agents and Redress Act 2007. 

 

These statistics of the PRS's operations are available on our website here

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015