News & Blog

Property Redress Scheme offers NALS members discounted membership to the PRS


The Property Redress Scheme (PRS) has today announced it is working with The National Approved Letting Scheme (NALS), to offer discounted membership to NALS firms.


After Ombudsman Services: Property announced its decision to pull out of providing redress to the property industry, the PRS stepped in to help NALS firms continue to meet their legal requirements by belonging to a government-approved consumer redress scheme.


Effective from today, NALS agents will be able to take advantage of the simplicity offered by the Property Redress Scheme, giving both tenants and landlords the right to impartial, independent redress in a straightforward way.


Isobel Thomson, Chief Executive of NALS stated, “PRS offers NALS firms a way to comply with their legal requirement of being a member of consumer redress scheme, and to continue to provide the high standard of customer service we expect. We were particularly pleased that the PRS are able to offer two membership models which gives our agents choice in how they join.”


Sean Hooker, Head of Redress at the PRS also stated, “NALS are an organisation that takes great pride in the quality of service its members’ offer and we at the PRS look forward to working closely with NALS to continue improving standards in the industry.”


The main purpose of the PRS is to settle or resolve complaints made by consumers where the Members’ internal complaints procedure has been exhausted - and with change aplenty in the industry, the PRS offers the stability desired by many within the sector.   


It also offers an easy-to-use, easy-to-access online Members’ area to help agents manage complaints, as the Scheme prides itself on being there for consumer and complainants as we seek to continue to raise professionalism and standards within the industry.


The PRS offers two membership options – an Enhanced Model which includes complaints and an Entry Model where the agent pays to deal with complaints. NALS agents can benefit from a discounted membership on either model and can join the PRS online, here. Members can benefit from the PRS’ enhanced membership for £120, and the entry option for £60.


To receive the discount NALS members simply have to contact the PRS and confirm their NALS membership.


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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015