Resources

Holding Deposits Guide   ( Download)

This guide is designed for Agents and Tenants to help explain when Holding Deposits may be taken, the process the Agent should carry out, what information should be provided to the Tenant and the fees the Agent must justify if they are making a deduction from the holding deposit.

Unfair Lettings Fees; a Guide for Agents and their Tenants   ( Download)

Unfair or Excessive Agent fees are one of the most common consumer complaints raised with the Property Redress Scheme. This guide is designed for both Agents and Tenants to explain what may be deemed as an obscure, unfair or unjustifiable fee

Unfair Lettings Fees; a Guide for Agents and their Landlords   ( Download)

Unfair or Excessive Agent fees are one of the most common consumer complaints raised with the Property Redress Scheme. This guide is designed for both Agents and Landlords to explain what may be deemed as an obscure, unfair or unjustifiable fee.

Complaint Letter Sample   ( Download)

Consumers can use this to assist them with making a complaint

How to Rent - The Checklist for Renting in England   ( Download)

This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have

Making a Complaint to a Member   ( Download)

Here is a step-by-step guide to assist you with raising your complaint with the Member

News & Blog

Mandatory ‘how to rent’ guide updated by government

The Ministry of Housing, Communities and Local Government (MHCLG) has launched a new series of ‘How...

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Sean Hooker's Blog - It's No Laughing Matter

For an industry with an image problem, I am not sure that a mainstream TV channel portraying a lova...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015