Thank you for visiting the Property Redress Scheme website.
This website is best viewed in internet explorer 10 or later version or in a different browser such as Chrome or Firefox.
Please contact us on 0333 321 9418 for further details.
Holding Deposits Guide ( Download)
This guide is designed for Agents and Tenants to help explain when Holding Deposits may be taken, the process the Agent should carry out, what information should be provided to the Tenant and the fees the Agent must justify if they are making a deduction from the holding deposit.
Unfair Lettings Fees; a Guide for Agents and their Tenants ( Download)
Unfair or Excessive Agent fees are one of the most common consumer complaints raised with the Property Redress Scheme. This guide is designed for both Agents and Tenants to explain what may be deemed as an obscure, unfair or unjustifiable fee
Unfair Lettings Fees; a Guide for Agents and their Landlords ( Download)
Unfair or Excessive Agent fees are one of the most common consumer complaints raised with the Property Redress Scheme. This guide is designed for both Agents and Landlords to explain what may be deemed as an obscure, unfair or unjustifiable fee.
Complaint Letter Sample ( Download)
Consumers can use this to assist them with making a complaint
How to Rent - The Checklist for Renting in England ( Download)
This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have
Making a Complaint to a Member ( Download)
Here is a step-by-step guide to assist you with raising your complaint with the Member
Consumer Leaflet
The Ministry of Housing, Communities and Local Government (MHCLG) has launched a new series of ‘How...
Read More »For an industry with an image problem, I am not sure that a mainstream TV channel portraying a lova...
Read More »
Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015