Resources

Unfair Lettings Fees; a Guide for Agents and their Tenants   ( Download)

Unfair or Excessive Agent fees are one of the most common consumer complaints raised with the Property Redress Scheme. This guide is designed for both Agents and Tenants to explain what may be deemed as an obscure, unfair or unjustifiable fee

Unfair Lettings Fees; a Guide for Agents and their Landlords   ( Download)

Unfair or Excessive Agent fees are one of the most common consumer complaints raised with the Property Redress Scheme. This guide is designed for both Agents and Landlords to explain what may be deemed as an obscure, unfair or unjustifiable fee.

Complaint Letter Sample   ( Download)

Consumers can use this to assist them with making a complaint

How to Rent - The Checklist for Renting in England   ( Download)

This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have

Making a Complaint to a Member   ( Download)

Here is a step-by-step guide to assist you with raising your complaint with the Member

News & Blog

PRS Annual Report 2018

The Property Redress Scheme (PRS) have released their Annual Report for the financial year 2018 sho...

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Client money protection is now a legal requirement

Client money protection is designed to protect landlords’ and tenants’ money by reimbursing them sh...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015