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This guide outlines what fees landlords and letting agents are permitted to take from tenants following the enforcement of the Tenant Fees Act which came into force in England on the 1st June 2019.
Complaint Letter Sample ( Download)
Consumers can use this to assist them with making a complaint
How to Rent - The Checklist for Renting in England ( Download)
This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have
Making a Complaint to a Member ( Download)
Here is a step-by-step guide to assist you with raising your complaint with the Member
Consumer Leaflet
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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015