Resources

Holding Deposits Guide   ( Download)

This guide is designed for Agents and Tenants to help explain when Holding Deposits may be taken, the process the Agent should carry out, what information should be provided to the Tenant and the fees the Agent must justify if they are making a deduction from the holding deposit.

Unfair Lettings Fees; a Guide for Agents and their Tenants   ( Download)

Unfair or Excessive Agent fees are one of the most common consumer complaints raised with the Property Redress Scheme. This guide is designed for both Agents and Tenants to explain what may be deemed as an obscure, unfair or unjustifiable fee

Unfair Lettings Fees; a Guide for Agents and their Landlords   ( Download)

Unfair or Excessive Agent fees are one of the most common consumer complaints raised with the Property Redress Scheme. This guide is designed for both Agents and Landlords to explain what may be deemed as an obscure, unfair or unjustifiable fee.

Complaint Letter Sample   ( Download)

Consumers can use this to assist them with making a complaint

How to Rent - The Checklist for Renting in England   ( Download)

This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have

Making a Complaint to the Property Redress Scheme   ( Download)

In order to be able to raise a complaint through the Property Redress Scheme, there is a set of criteria which must first be met

Making a Complaint to a Member   ( Download)

Here is a step-by-step guide to assist you with raising your complaint with the Member

News & Blog

Membership to Property Redress Scheme grows 33% in 2016

The Property Redress Scheme (PRS) 2016 Annual Report has now been released. The report shows a 33% ...

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Letting Agents – Have your say (and a chance to win a £50 Amazon voucher)

Take part in the Fixflo annual survey for your chance to win a £50 Amazon voucher

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015