Resources

Conditions of Complaints - First Edition (1st June 2018)   ( Download)

This year we have made the decision to separate out the Terms of Reference and Conditions of Complaints into two documents. The Conditions of Complaints is a document that sets out how we deal with complaints that are raised with us. It is a document which both our Members and their consumers agree to abide by in relation to complaints raised.

PRS Terms of Reference - Third Edition (Valid from 1st June 2018)   ( Download)

This year we have made the decision to separate out the Terms of Reference and Conditions of Complaints into two documents. The Terms of Reference sets out our terms to our Members as to how the scheme operates and both ours and our Members’ obligations.

PRS Annual Report 2017   ( Download)

Detailing all our processes, statistics, expelled members and more, the Annual Report sheds light on the inside workings and people who make the Property Redress Scheme work.

Expelled Member List   ( Download)

This list contains details of all those Property Redress Scheme members that have been expelled from the scheme due to non-compliance with a decision made by the Head of Redress and failing to adhere to our terms of reference.

PRS Annual Report 2016   ( Download)

The Property Redress Scheme Annual Report reviews progress and performance for 2016

Memorandum of Understanding   ( Download)

Memorandum of Understanding between the property sector consumer redress schemes related to communication, resolving complaints and member discipline - updated June 2018

PRS Complaints Process   ( Download)

This document details the Property Redress Scheme's complaint handling process from raising a complaint to final resolution.

ADR Regulations Approval   ( Download)

Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.

Objecting to a Limited Company being struck off the Companies House register   ( Download)

Landlords and tenants can sometimes find themselves in the position where the company they have been dealing with, sometimes for many years, can suddenly cease trading, often leaving outstanding debts.

PRS Annual Report 2015   ( Download)

The Property Redress Scheme reviews their progress for the year 2015

How to Rent Guide   ( Download)

How to Rent Guide to be given to tenants

PRS Interim Report 2014   ( Download)

The Property Redress Scheme reviews their progress for the year 2014

Guidance on Property Sales   ( Download)

This information is for people who are working as an estate agent. It tells you what you must do to meet your legal obligations.

Private Rented Sector Code of Practice   ( Download)

Government approved and industry backed private rented sector code of practice

News & Blog

Mandatory ‘how to rent’ guide updated by government

The Ministry of Housing, Communities and Local Government (MHCLG) has launched a new series of ‘How...

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Sean Hooker's Blog - It's No Laughing Matter

For an industry with an image problem, I am not sure that a mainstream TV channel portraying a lova...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015