Thank you for visiting the Property Redress Scheme website.
This website is best viewed in internet explorer 10 or later version or in a different browser such as Chrome or Firefox.
Please contact us on 0333 321 9418 for further details.
Guidance on the transitional provisions of the Tenant Fees Act 2019
ADR Regulations 2015 - Biannual Report 2017-19 ( Download)
ADR Regulations 2015 - Biannual Report 2017-19
ADR Regulations 2015 – Appendix D Report 2018 -19 ( Download)
ADR Regulations 2015 – Appendix D Report 2018 -19
Memorandum of Understanding ( Download)
Memorandum of Understanding between the property sector consumer redress schemes related to communication, resolving complaints and member discipline - updated June 2018
ADR Regulations Approval ( Download)
Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.
Guidance for Lettings Professionals on Consumer Protection Law ( Download)
Competitions and Markets Authority (CMA) - Helping you comply with your obligations
How to Rent - The Checklist for Renting in England ( Download)
This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have
Private Rented Sector Code of Practice ( Download)
Government approved and industry backed private rented sector code of practice
Head of Redress, Sean Hooker, looks at what 2021 has in store for agents and the property market.
Read More »Mike Morgan, Hamilton Fraser’s Legal Division Manager and Head of HF Assist, the lettings helpline,...
Read More »
Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015