Resources

Memorandum of Understanding   ( Download)

Memorandum of Understanding between the property sector consumer redress schemes related to communication, resolving complaints and member discipline - updated June 2018

ADR Regulations Approval   ( Download)

Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.

How to Rent - The Checklist for Renting in England   ( Download)

This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have

Private Rented Sector Code of Practice   ( Download)

Government approved and industry backed private rented sector code of practice

News & Blog

Sorry seems to be the hardest word

Is it a strength or weakness to apologise? A skilled agent can use complaints to their benefit if t...

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Making sense of the census

Over the last few weeks households all over the country have been receiving letters telling them th...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015