Resources

Objecting to a strike off of a limited company by Companies House   ( Download)

Landlords and tenants sometimes find themselves in the position where the company they have been dealing with, sometimes for many years, suddenly stops trading, often leaving outstanding debts.

Publishing fee schedules (England)   ( Download)

This guide outlines what fees landlords and letting agents are permitted to take from tenants following the enforcement of the Tenant Fees Act which came into force in England on the 1st June 2019.

Guidance on Holding Deposits   ( Download)

The rules on holding deposits are now clarified in Tenant Fees Act 2019 and the accompanying guidance. As a landlord or agent, when a tenant shows interest in a property, you will want to carry out certain checks and prepare documents before signing a tenancy agreement. At this point, if you decide to take a holding deposit to reserve the property, this guide sets out what you need to know.

Guide to complaints (for members)   ( Download)

This guide explains the purpose of the Property Redress Scheme (the PRS) and its complaints service, to you, the PRS Member.

Guide for agents - rent to rent   ( Download)

PRS Guide for Agents who are entering into rent 2 rent or guaranteed rent arrangements with landlords

Guide for landlords - rent to rent   ( Download)

PRS Guide for Landlords who are entering into a rent 2 rent or guaranteed rent arrangement

Guide for tenants - rent to rent   ( Download)

PRS Guide for Tenants who are living in accommodation which has been let under a rent 2 rent or guaranteed rent arrangement

Important Changes to Section 21   ( Download)

To help Agents understand some of the key changes to the section 21 and the repairs processes.

Model internal complaints process   ( Download)

Members can use this document to assist them to devise a complaints procedure

Guide to apologising   ( Download)

The Property Redress Scheme guide on how to make an apology meaningful

News & Blog

The Great British Court Case Queue – It’s a waiting game

Sean Hooker, Head of Redress at the Property Redress Scheme, discusses the current court dilemma fa...

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Dealing with "No DSS"

Gurdip Chana, from HF Assist, explains why you must not advertise "No DSS" and how you can encourag...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015