Publishing Fees   ( Download)

This guide outlines what fees landlords and letting agents are permitted to take from tenants following the enforcement of the Tenant Fees Act which came into force in England on the 1st June 2019.

Guidance on Holding Deposits   ( Download)

The rules on holding deposits are now clarified in Tenant Fees Act 2019 and the accompanying guidance. As a landlord or agent, when a tenant shows interest in a property, you will want to carry out certain checks and prepare documents before signing a tenancy agreement. At this point, if you decide to take a holding deposit to reserve the property, this guide sets out what you need to know.

The PRS Guide to Complaints for Members   ( Download)

This guide explains the purpose of the Property Redress Scheme (the PRS) and its complaints service, to you, the PRS Member.

ARLA Agent Fee Templates   ( Download)

These are example templates designed by ARLA to support Agents in complying with the Consumer Rights Act and providing the best possible services to all their clients.

Letting Agent Transparency Leaflet   ( Download)

The Consumer Rights Act has made it a legal requirement for all lettings agents in England to display details of all fees and charges on websites and in offices from 27 May. Agents also need to display whether or not they are a member of a client money protection scheme along with details of the redress scheme that they belong to.

Important Changes to Section 21   ( Download)

To help Agents understand some of the key changes to the section 21 and the repairs processes.

Model Internal Complaints Procedure for Members   ( Download)

Members can use this document to assist them to devise a complaints procedure

How to Rent - The Checklist for Renting in England   ( Download)

This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have

Guidance on Apologising   ( Download)

The Property Redress Scheme guide on how to make an apology meaningful

Complaint Process Checklist   ( Download)

It is important to make your customers aware of your complaint process and the fact that you are a member of the Property Redress Scheme.

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015