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Expelled Member List ( Download)
This list contains details of all those Property Redress Scheme members that have been expelled from the scheme due to non-compliance with a decision made by the Head of Redress and failing to adhere to our terms of reference.
PRS Annual Report 2016 ( Download)
The Property Redress Scheme Annual Report reviews progress and performance for 2016
Memorandum of Understanding ( Download)
Memorandum of Understanding between the three property sector consumer redress schemes related member discipline
PRS Complaints Process ( Download)
This document details the Property Redress Scheme's complaint handling process from raising a complaint to final resolution.
ADR Regulations Approval ( Download)
Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.
Conflict of Interest Policy ( Download)
Conflict of Interest Policy
Benefits of Legal Helpline ( Download)
Document setting out the benefits of the PRS 24/7 legal helpline
PRS Annual Report 2015 ( Download)
The Property Redress Scheme reviews their progress for the year 2015
Model Tenancy Agreement ( Download)
Model tenancy agreement provided by the government
How to Rent Guide to be given to tenants
PRS Interim Report 2014 ( Download)
The Property Redress Scheme reviews their progress for the year 2014
Guidance on Property Sales ( Download)
This information is for people who are working as an estate agent. It tells you what you must do to meet your legal obligations.
Guidance for Lettings Professionals on Consumer Protection Law ( Download)
Competitions and Markets Authority (CMA) - Helping you comply with your obligations
Terms of Reference 1st Edition (up to 30th Sept 16) ( Download)
The Terms of Reference for the Property Redress Scheme
Private Rented Sector Code of Practice ( Download)
Government approved and industry backed private rented sector code of practice
Property Professional Application Form ( Download)
Property Redress Scheme Application Form for Property Agents
Property Agent Application Form ( Download)
Property Redress Scheme Application Form for Property Agents
Advisory Council Terms of Reference ( Download)
The Terms of Reference for the Property Redress Scheme Advisory Council
PRS' charity of the year has been supporting homeless young people in London for 50 years and to ma...
Read More »A Westminster Hall debate took place on the 6th September to discuss the letting agent fee ban. Th...
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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015