Thank you for visiting the Property Redress Scheme website.
This website is best viewed in internet explorer 10 or later version or in a different browser such as Chrome or Firefox.
Please contact us on 0333 321 9418 for further details.
Guidance on the transitional provisions of the Tenant Fees Act 2019
ADR Regulations 2015 - Biannual Report 2017-19 ( Download)
ADR Regulations 2015 - Biannual Report 2017-19
ADR Regulations 2015 – Appendix D Report 2018 -19 ( Download)
ADR Regulations 2015 – Appendix D Report 2018 -19
PRS Annual Report 2018 ( Download)
The Property Redress Scheme (PRS) have released their Annual Report for the financial year 2018, showing detailed industry stats for consumer complaints within the lettings industry.
Compliance with my Decision ( Download)
What happens after the 28 days?
ADR Regulations Report 2017/2018 ( Download)
Official PRS 2017-18 ADR Regulations Statistics have been released as required under ADR Regulations 2015 - Appendix D
Conditions of Complaints - First Edition (1st June 2018) ( Download)
This year we have made the decision to separate out the Terms of Reference and Conditions of Complaints into two documents. The Conditions of Complaints is a document that sets out how we deal with complaints that are raised with us. It is a document which both our Members and their consumers agree to abide by in relation to complaints raised.
PRS Terms of Reference - Third Edition (Valid from 1st June 2018) ( Download)
This year we have made the decision to separate out the Terms of Reference and Conditions of Complaints into two documents. The Terms of Reference sets out our terms to our Members as to how the scheme operates and both ours and our Members’ obligations.
PRS Annual Report 2017 ( Download)
Detailing all our processes, statistics, expelled members and more, the Annual Report sheds light on the inside workings and people who make the Property Redress Scheme work.
Expelled Member List ( Download)
This list contains details of all those Property Redress Scheme members that have been expelled from the scheme due to non-compliance with a decision made by the Head of Redress and failing to adhere to our terms of reference.
PRS Annual Report 2016 ( Download)
The Property Redress Scheme Annual Report reviews progress and performance for 2016
Memorandum of Understanding ( Download)
Memorandum of Understanding between the property sector consumer redress schemes related to communication, resolving complaints and member discipline - updated June 2018
PRS Complaints Process ( Download)
This document details the Property Redress Scheme's complaint handling process from raising a complaint to final resolution.
ADR Regulations Approval ( Download)
Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.
Conflict of Interest Policy ( Download)
Conflict of Interest Policy
PRS Annual Report 2015 ( Download)
The Property Redress Scheme reviews their progress for the year 2015
PRS Interim Report 2014 ( Download)
The Property Redress Scheme reviews their progress for the year 2014
Guidance on Property Sales ( Download)
This information is for people who are working as an estate agent. It tells you what you must do to meet your legal obligations.
Guidance for Lettings Professionals on Consumer Protection Law ( Download)
Competitions and Markets Authority (CMA) - Helping you comply with your obligations
Terms of Reference 1st Edition (up to 30th Sept 16) ( Download)
The Terms of Reference for the Property Redress Scheme
Private Rented Sector Code of Practice ( Download)
Government approved and industry backed private rented sector code of practice
Property Professional Application Form ( Download)
Property Redress Scheme Application Form for Property Agents
Property Agent Application Form ( Download)
Property Redress Scheme Application Form for Property Agents 2019
Advisory Council Terms of Reference ( Download)
The Terms of Reference for the Property Redress Scheme Advisory Council
With COVID-19 changing the way letting agents work, we've create a list of the best apps around for...
Read More »With agents reopening after the COVID-19 lockdown, experts Paul Shamplina and Mike Morgan answer qu...
Read More »
Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015