Resources

Memorandum of Understanding   ( Download)

Memorandum of Understanding between the property sector consumer redress schemes related to communication, resolving complaints and member discipline - updated June 2018

ADR Regulations Approval   ( Download)

Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.

ARLA Agent Fee Templates   ( Download)

These are example templates designed by ARLA to support Agents in complying with the Consumer Rights Act and providing the best possible services to all their clients.

Guidance on Property Sales   ( Download)

This information is for people who are working as an estate agent. It tells you what you must do to meet your legal obligations.

How to Rent - The Checklist for Renting in England   ( Download)

This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have

Private Rented Sector Code of Practice   ( Download)

Government approved and industry backed private rented sector code of practice

News & Blog

The Great British Court Case Queue – It’s a waiting game

Sean Hooker, Head of Redress at the Property Redress Scheme, discusses the current court dilemma fa...

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Dealing with "No DSS"

Gurdip Chana, from HF Assist, explains why you must not advertise "No DSS" and how you can encourag...

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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015