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Private Rented Sector Code of Practice ( Download)
Government approved and industry backed private rented sector code of practice
Guidance for Lettings Professionals on Consumer Protection Law ( Download)
Competitions and Markets Authority (CMA) - Helping you comply with your obligations
Guidance on the transitional provisions of the Tenant Fees Act 2019
Memorandum of Understanding ( Download)
Memorandum of Understanding between the property sector consumer redress schemes related to communication, resolving complaints and member discipline - updated June 2018
ARLA Agent Fee Templates ( Download)
These are example templates designed by ARLA to support Agents in complying with the Consumer Rights Act and providing the best possible services to all their clients.
ADR Regulations 2015 - Schedule 6 Report 2021-23 ( Download)
ADR Regulations 2015 - Schedule 6 Report 2021-23
ADR Regulations 2015 - Schedule 5 Report 2022-23 ( Download)
ADR Regulations 2015 - Schedule 5 Report 2022-23
ADR Regulations 2015 - Schedule 5 Report 2021-22 ( Download)
ADR Regulations 2015 - Schedule 5 Report 2021-22
ADR Regulations 2015 - Schedule 5 Report 2020-21 ( Download)
ADR Regulations 2015 - Schedule 5 Report 2020-21
ADR Regulations 2015 - Schedule 5 Report 2019-20 ( Download)
ADR Regulations 2015 - Schedule 5 Report 2019-20
ADR Regulations 2015 - Schedule 5 Report 2018 -19 ( Download)
ADR Regulations 2015 - Schedule 5 Report 2018 -19
ADR Regulations Approval ( Download)
Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.
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Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015