Memorandum of Understanding   ( Download)

Memorandum of Understanding between the property sector consumer redress schemes related to communication, resolving complaints and member discipline - updated June 2018

ADR Regulations Approval   ( Download)

Official PRS 2015-16 ADR Regulations Statistics have been released ahead of the launch of the full 2017 Annual Report.

ARLA Agent Fee Templates   ( Download)

These are example templates designed by ARLA to support Agents in complying with the Consumer Rights Act and providing the best possible services to all their clients.

How to Rent - The Checklist for Renting in England   ( Download)

This guide will help you to understand what questions to ask, what your rights are, and what responsibilities you have

Private Rented Sector Code of Practice   ( Download)

Government approved and industry backed private rented sector code of practice

News & Blog

What are the risks of ‘do-it-yourself’ deposit replacement schemes?

Some tenants find 'do-it-yourself' deposit replacement schemes misleading, which has resulted in pe...

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It's fine - we had it checked ages ago...

The majority of issues during a tenancy can be solved through checking the tenancy agreement, but w...

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Authorised by

Property Redress Scheme is approved by Government under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015